Selection & Training of Resources
Starting with recruitment, we have created proprietary testing designed to assess applicants’ language aptitude as well as computer and communication skills, setting the bar high from day one. Additionally, throughout their time at the company, all team members are given in-house training programs. Rigorous recruiting practices, combined with ongoing training and development, result in the highest level of quality and client care.
Transparency & Accountability
To continuously improve our operations and level of service, Ubiqus monitors key performance indicators for on-time delivery, defect-free processes, and client satisfaction. To ensure optimal use of lessons learned, we have developed an investigation process for every reported defect or major process breakdown. All defects are reviewed to establish root cause and determine subsequent corrective actions that can be implemented to prevent an issue’s recurrence.
Standard Operating Procedures
Every certified translation is prepared using a time-tested and steadfastly-implemented process performed by a minimum of three professional linguists per project:
Translation: After consultation with our project manager regarding detailed instructions, schedule and tools to be used (such as translation memory databases and / or review of legacy information describing client-specific products and services,) a professional linguist with relevant account experience and subject-matter expertise will be selected from our worldwide network to complete the translation.
Editing: A second subject-matter expert then compares the source text against the translation on a line-by-line basis to ensure that the intended meaning of the source copy has been correctly conveyed and that the style and tone are appropriate, while also cross-referencing client-provided glossaries and other relevant information.
Proofreading: As a final check for accuracy and completeness, a linguist fluent in both languages will proofread to ensure that all text has been translated, formatting and punctuation are correct, spelling, grammar, names and numbers are accurate, and that there are no other objective or cosmetic errors or omissions.
Ubiqus is committed to exceeding customer expectations by providing high quality services in a professional manner. We achieve this through superior customer service, the expertise of our staff, and the continuous improvement of our internal processes.
Our internal processes and proprietary software reinforce the actions of our staff, forming an interlocking system of inherent checks and balances that guides the roll-out of each project. From negotiation to completion, you will always know that your project is in safe hands and will be delivered to your satisfaction.