What is the pricing method used to charge for transcripts?

Ubiqus charges by the hour of tape, to the nearest ten minutes. This billing structure means you will know exactly how much your project will cost before you agree to work with us.


Are your transcriptionists specialized?

Yes they are—our staff management database enables us to organize transcriptionists into competencies. In addition, Ubiqus transcriptionists are excellent generalists with an ear and an understanding for a wide range of subject areas, so they will be ready for whatever comes up in your audio. Our transcriptionists undergo a rigorous process of continuous testing, assessment and feedback that ensures a virtuous circle of continually improving document accuracy.


How can I send you my tapes or files?

Simply ship your tapes directly to us by your preferred method. See our locations here.

If you have digital files, our web-based, encrypted data transfer system enables you to upload your audio files quickly and securely to your job list.


Do you use voice recognition software?

While voice recognition is an excellent technology, its use is normally limited to situations where the speaker trains the software to recognize the idiosyncrasies of their speaking style. Untrained voice recognition, or that applied to multi-speaker audio, introduces a sufficient level of error that transcripts produced in this way should be discarded and written again to ensure accuracy of content.


Where are your transcriptionists and writers based?

We have transcriptionists and writers in most major US cities. Transcriptionists and writers can attend client meetings, enhancing the overall quality and accuracy of your final document. We also have staff throughout Europe and Canada, enabling us to provide coverage of most European and Canadian events.


What are the advantages of having someone attend my event?

Attending the meeting is almost always a plus. It helps us to catch the essence of the meeting and follow the presentations (including slide shows) like any other participant.

We are also confident we can produce an excellent document of your event by working from a recording. It’s essential you provide any supporting information that is available, such as a participant list, agenda, PowerPoint presentation or meeting handouts.