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Closure of the cyber security incident

Update: January 11th, 2021

The Ubiqus Group is pleased to announce that the cyber security incident of 4 December, 2020 is now closed.

Advised by cybersecurity experts, the Group has made significant investments in new fully-secure information systems. In line with this, a security-strengthened version of our client portal www.ubiqus.net has just been restored. This new version of our portal implements a two-step authentication system (commonly referred to as 2FA).

Our clients and suppliers can exchange files with us again but previous credentials have been reset. Any new login from January 2021 will require the creation of a new password and the entering of a code received by email to finalise the reopening of the online account. The procedure is explained on the home page of the portal at www.ubiqus.net.

With the successful launch of the extranet, Ubiqus has recovered its entire functional scope as well as its data.

With its new information systems, at the cutting edge of online security, the Ubiqus Group is beginning 2021 with optimism.

We would once again like to thank our customers and suppliers for their trust and understanding.

All our teams remain available to help and to answer your questions, so please feel free to contact them.

The business recovery plan is nearly complete

Update: December 29th, 2020

On Friday, December 4, 2020, Ubiqus discovered that it had experienced a ransomware cyber incident.

The IT teams responded immediately, containing the incident to a limited part of the Group’s infrastructure and safeguarding its clients and partners. The security intrusion was halted and remains fully mitigated.

The results of a cybersecurity forensics investigation show no evidence of data exfiltration and the Ubiqus Group has been able to recover all its critical data.

Advised by cybersecurity experts, the Group has made significant investments in new information systems.
The secure remediation plan, initiated on December 5, is nearly complete.

Workstations, production, and R&D servers and internal tools and applications have been gradually restored.

Client and supplier connections via the Ubiqus Portal will soon be relaunched.

Throughout this period, the Group’s priority has been focused on reestablishing and increasing security and transparent communication with its clients.

We would like to thank all Ubiqus teams worldwide for their support and efforts, as well as our clients and suppliers for their trust and understanding.

All our teams remain available to help and answer your questions so feel free to contact them.

Secure email system and rebuilding of our IT system

Update: December 11th, 2020

To ensure secure email exchanges with our clients, we have chosen to use an email service which is hosted on a professional platform with enhanced security measures.

This new inbox has been in operation since Tuesday 8 December 2020. It is secure and nothing has been retained from the previous version.

All emails received from Ubiqus from 8 December 2020 are completely secure: replying to them or opening attached files does not present any risk.

Contact us

+44 (0)207 269 0370

infouk@ubiqus.com

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